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🔥 Customer Support Manager

Our team needs a Customer Support Manager ready to be of service to our users. Your task will be to collect user feedback and analyze it to help us improve our service. You’ll also assist in dealing with billing issues and monitor product changes!

About Company

Hello! At Avanta, we are developing products in the categories of Lifestyle and Social network Apps and Services. Our most significant product is Meetville. This dating service has an 11-year history and millions of users from the USA, UK, Canada, and Australia. Our team is analyzing the markets and getting ready to launch a streaming app. We have a team that isn’t afraid of challenges. Our group of specialists has impressive enthusiasm and energy about new projects. We don’t hesitate in demanding situations and always strive to find innovative solutions. At Avanta, we want our employees to share and defend their points of view. Our staff is proactive and develops independently but also assists in mutual development.

Our team is looking for a Customer Support Manager.

Why choose us

Our team is small (around 60 members), which is why the input of each member is essential.
No toxic managers and unnecessary bureaucracy.
The working environment is friendly, and people will ensure you feel welcome from the first day.
An option to work remotely even after the COVID pandemic finishes.

What you will do

  • Respond to users’ inquiries via ZenDesk with support and respect
  • Moderate user's profiles
  • Reply to the reviews on the App Store and Google Play
  • Collect and analyze user’s feedback
  • Keep an eye on the product changes
  • Deal with billing issues

What we expect

  • Fluent English (!)
  • Good command of a second foreign language (!), preferably Italian, Portuguese, Dutch, German, French
  • Business communication skills
  • Computer Literacy
  • Strong analytical skills
  • Ability to work as a team member
  • Technical thinking
  • Involvement in the working process and desire to learn
  • Schedule: 5/2 (Saturdays and Sundays are workdays!)

We offer (Belarus) 

Participation in developing and managing an international product with a multi-million audience.
An annual performance review and USD-pegged salary.
No unnecessary bureaucracy. Reasonable freedom in making decisions.
Close collaboration and support from other departments.
Flexible working hours and mixing the format (office, remote, office + remote).
Official employment – 25 calendar vacation days, paid sick leave.
Extended medical insurance.
Professional growth with our online library and paid courses, seminars, and conferences.
An internal referral and corporate loyalty program.
A cozy office in the center of Minsk.

We offer (Ukraine

Participation in developing and managing an international product with a multi-million audience.
An annual performance review and USD-pegged salary.
No unnecessary bureaucracy. Reasonable freedom in making decisions.
Close collaboration and support from other departments.
Flexible working hours and mixing the format (office, remote, office + remote).
Social guarantees - 20 business vacation days and paid sick leave.
Extended medical insurance.
Professional growth with our online library and paid courses, seminars, and conferences.
An internal referral and corporate loyalty program.
A cozy office in the center of Kyiv.

Alesya Urbanovich

Alesya Urbanovich

Lead Talent Acquisition Manager
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Benefits

We are attentive to our people's needs and maintain an environment that encourages them to perform at their best.

Happy workplace

Nobody will record your mouse movement. And no, there’s no need to activate time trackers or submit unnecessary reports. We offer flexible working hours and our focus is on delivery. It’s up to you where you will work today – the office, home, café, or Bali. And if you come to the office, feel free to bring your pet to keep you company while working on modern corporate devices!

Vibrant corporate culture

Nobody should work alone. Avanta stimulates team building by organizing corporate parties and board game nights. Our team participates in different actions, including helping cancer charities, animal shelters, and supporting green eco-friendly initiatives. We also welcome new team building ideas from our employees!

Rockstar team

We don’t mean to brag, but Avanta has a team of professionals who are great at what they do. You can learn from their expertise, and they also look forward to your contribution!

Professional growth

At Avanta, we believe the employees and the company should progress together. We facilitate professional growth and encourage constant development of our team members!

Extended Medical Insurance

Our plans include coverage for check-ups, prescription drugs, dental services, and more. They ensure you get the benefits of premium care without paying for the entire bill.

Corporate library

On our wooden and virtual bookshelves, you will always find a good book. New editions are added to the library by request.